Contact issues?

Last updated on 2 years ago
crgnycrgny
Junior Member
Posted 2 years ago
Is anyone else with an active order having difficulty getting a response from Rob and/or Dawn? I am at about 11 weeks since the order date (4/22) and have sent a couple of emails (starting with June 2nd) inquiring as to progress, but no response, whatsoever.

I do not wish to be a "pest" to them, so is it possible I am doing something wrong using either dawn@status-graphite.com or mail@status-graphite.com to reach the shop?

Any input anyone may have will be greatly appreciated.

Thanks!


Chris
moomoo
Fusioneer
Posted 2 years ago
I would imagine they’re just struggling with the Covid thing.

The factory would have been closed for the past couple of months at least.

Be patient, they’ll get back to you I’m sure.
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L
Lesfunk
Member
Posted 2 years ago
I’m in the same boat as Chris
crgnycrgny
Junior Member
Posted 2 years ago
Les -

Not to worry - my new build arrived right on time and as promised. The bass is an absolute work of art - in some ways better than my prior Kingbass!

It didn't work with me, but I'll advise what others told me - "be patient, it's worth the wait!"

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